Dig Tank kirjutab kõige olulisematele asjadele, mida silmas pidada kliendiga suhtlemisel:
- Tell me clearly who you are, and why you are contacting me.
- Tell me clearly what you are, or are not, going to do with the information I give you.
- Don’t pretend that you know me personally. You don’t know me; you know some things about me.
- Don’t assume that we have a relationship.
- Don’t assume that I want to have a relationship with you.